This book provides a detailed look into the lives of the urban working poor. Armed both with comprehensive data and numerous anecdotes, Katherine Newman dispels many myths and stereotypes about those who strongly desire to follow the American work ethic but don’t have the knowledge or connections to move up from where they are. The book focuses on fast-food workers in Harlem, examining in detail their ambitions, skills, work ethic, and challenges. It repeatedly drove home its core point that despite low pay, stressful working conditions, rude customers, and the pressures of school and children that all make a fast-food job barely more attractive than welfare, the deep desire to earn a living is so prevalent among the poor that local restaurants are continually flooded with applications, and many of the few who make it press on despite little chance of advancement. At the same time, the book is nuanced and well-rounded in its treatment of the variety of attitudes, viewpoints, and experiences among poor workers, their employers, and their friends and families. It is hardly the end of the debate for how to improve the lot of America’s urban poor (the solutions offered are generally unconvincing), but for anyone who has ever expressed an opinion on that plight without really knowing anyone living it, this book is a great place to start.